Delivery times and charges
Online orders
We are pleased to be able to offer delivery of online orders to anywhere in the UK and to the selected European countries listed below. We aim to dispatch all online orders within two working days. Please note that for certain fragile items we may choose to send your order by an independent courier. In these instances, delivery will take 7 – 10 days and we will contact you to advise you of this. If your order is required urgently please contact us on websales@scp.co.uk.
UK
UK Standard delivery, transit time – 2 to 4 days £4.95 GBP
UK Express delivery, transit time – 1 to 2 days £5.95 GBP
Europe
Austria, transit time – 3 days £25.00 GBP
Belgium, transit time – 2 days £16.00 GBP
Czech Republic, transit time – 3 days £29.00 GBP
Denmark, transit time – 3 days £23.00 GBP
Estonia, transit time – 3 days £29.00 GBP
Finland, transit time – 5 days £23.00 GBP
France, transit time – 2 days £16.00 GBP
Germany, transit time – 2 days £16.00 GBP
Greece, transit time – 5 days £29.00 GBP
Hungary, transit time – 5 days £29.00 GBP
Guernsey, transit time – 2 days £27.00 GBP
Ireland, transit time – 2 days £16.00 GBP
Italy, transit time – 3 days £22.00 GBP
Jersey, transit time – 2 days £22.00 GBP
Latvia, transit time – 6 days £33.00 GBP
Lithuania, transit time – 6 days £29.00 GBP
Luxembourg, transit time – 3 days £16.00 GBP
Netherlands, transit time – 2 days £16.00 GBP
Norway, transit time – 3 days £30.00 GBP
Poland, transit time – 4 days £28.00 GBP
Portugal, transit time – 3 days £22.00 GBPSlovakia
Slovakia, transit time – 3 days £29.00 GBP
Slovenia, transit time – 5 days £29.00 GBP
Spain, transit time – 2 days £21.00 GBP
Sweden, transit time – 2 days £23.00 GBP
Switzerland, transit time – 5 days £30.00 GBP
International deliveries
SCP are pleased to be able to ship to customers worldwide, unfortunately this service is not currently available online. If you require a shipment to a country outside of the EU you can email us at websales@scp.co.uk and we can deal with your request on a one to one basis.
Furniture orders (not ordered online)
Furniture orders over £1000 are delivered free within the M25. Beyond the M25, charges apply by quotation. We can assemble furniture for you, providing this service is requested at the time of ordering. Within the M25, assembly is free for orders over £1,000 and there is a £40 assembly charge for orders under £1,000. Assembly charges for orders delivered outside the M25 are available by quotation on request. Please note that we only assemble furniture we do not install shelving or hang mirrors.
The delivery charges noted are a guide and are subject to alteration following detailed review of the specific customer orders. In the event that the delivery charges noted on the order are incorrect we will endeavour to get back to you by email or by phone within 48 hours of your order being processed. We can quote for overseas delivery on request.
Delivery Information
Online orders
As soon as you have placed an order you will receive a confirmation email informing you that we have received your order. Please keep it in a safe place as we may ask you for information from it in any correspondence. If you do not receive this email please contact websales@scp.co.uk so that we may investigate and confirm that your order has been placed successfully. We aim to despatch all orders within 2 working days of receiving your order. If an item that you have ordered is temporarily out of stock we will get in touch with you to advise you of the earliest possible delivery date. If you are not satisfied with the delivery date we offer we will offer you the option of cancelling the order and refunding your card.
SCP are working with UPS to deliver all orders placed online. UPS provide a fully traceable Worldwide delivery service. When an order is dispatched, a customer will receive an email confirmation from SCP followed by email confirmation from UPS that includes an order tracking code. To view the progress of an order please access the UPS website and enter the tracking code supplied.
UPS deliver between 9am and 6pm, Monday to Friday in the UK. EU and International delivery times are made during standard business hours, which vary from country to country. A signature is required to acknowledge receipt of goods.
If no one is available to sign for the goods at the delivery address, UPS will leave a card at the door and you will also receive an email explaining delivery has been attempted. Simply call the number on the card, quoting the card reference number to re-arrange delivery.
Occasionally, circumstances beyond our control can delay the delivery date. If this happens, we will endeavour to keep you informed. We cannot however accept liability for any loss or inconvenience that may result from the delay.
If you have any further enquiries please contact websales@scp.co.uk
Furniture orders (not ordered online)
Furniture Delivery Lead Times
At SCP we keep a large selection of furniture items in stock including Ton, Modernica, Kriptonite, Plank and SCP tables, shelving and chairs. If however you are ordering a bespoke item or if your item is currently out of stock the lead times will vary.
Bespoke Furniture and out of stock items – Will take approximately 6 – 8 weeks excluding Swedese, Horizon, Ercol, Ton, Poltrona Frau, Cappellini. Knoll, Mobles 114 and Martinez Otero which take 10 – 12 weeks.
SCP Upholstery – The standard lead time on SCP upholstery is 4 – 6 weeks however this can vary and in many cases we may be able to deliver ahead of this time.
Please note that it is the responsibility of the customer to ensure that access is possible at the delivery location prior to ordering. SCP offers access checks within the M25 at a charge of £40. If access is adequate and an order is consequently placed this charge will be refunded however if access is found to be not possible the charge is non refundable.
When your product/s are ready for delivery, we will contact you to arrange a suitable day and time. We deliver Tuesday to Saturday, and can advise you whether you have a morning (7am-12pm) or afternoon (12-3pm) slot. Our delivery team will deliver the products to the room of your choice (providing access is suitable) and remove all packaging, allowing you to inspect them to ensure you are satisfied. You will then be asked to sign our Proof of Delivery note, accepting the goods. If someone else is accepting delivery on your behalf, it is very important that they are fully aware of the product details. If you would like us to leave the products packaged, please let us know in advance.
If we have agreed a delivery date and slot, and you are out when we arrive, we can reschedule a delivery for the next available date. There will be a charge for the subsequent delivery, even if the first delivery was free.
Returns
Online orders
Damaged/Faulty Goods:
In the event that your order arrives damaged, please email websales@scp.co.uk or call 020 7749 7398 immediately. We will then arrange for a collection of the goods and organise a replacement to be sent out to you at the earliest opportunity. If your SCP purchase was unsuitable please follow the instructions below:
To receive a refund you must return the goods within 28 days of receipt of delivery. Please note that your original delivery charges will not be refunded.
Goods must be returned with your packing slip and copy of order confirmation email to the address below or to any SCP store.
The return address is:
SCP Ltd
Web Returns
135 – 139 Curtain Rd
London
EC2A 3BX
All goods returned must be in a perfect and saleable condition with the original product packaging and instructions where appropriate.
If the goods do not reach us in a perfect and saleable condition and in their original packaging, then your right to a full refund may be affected.
If returning goods to one of our stores, we can only offer a refund if the original credit/debit card used to make the purchase is present, otherwise we can only offer an exchange. We also require that you bring a copy of the order confirmation email as proof of purchase.
If returning by post, the parcel and its contents are your responsibility until they reach us. The cost of returning the goods is at your expense. This does not affect your statutory rights. We recommend using registered post and retaining the proof of postage as we may require signed proof of delivery. SCP is not responsible for returned goods being lost or damaged in transit.
Furniture orders (not ordered online)
Damaged/Faulty Goods:
We strongly advise you to thoroughly check your goods upon receipt. To protect your interests, any claim concerning short delivery and/or damaged and/or defective goods found on delivery, or concerning damaged or defective goods found at a later date, must be notified as soon as possible by contacting the SCP store you purcased from; either at SCP East shopeast@scp.co.uk, 020 7749 7398 or SCP West shopwest@scp.co.uk, 020 7229 3612 immediately.
If you wish to return your furniture order for reasons other than the goods being damaged or faulty you must contact the SCP store you purcased from; either at SCP East shopeast@scp.co.uk, 020 7749 7398 or SCP West shopwest@scp.co.uk, 020 7229 3612 immediately. You are entitled to cancel this contract no longer than 5 working days after the day on which your order is received. If you wish to cancel this contract once your order has been despatched please note the following procedure will apply:
Should you wish to return a furniture item we will arrange to collect this item from you & will apply an appropriate collection charge.
You will be reimbursed to the card with which you paid for the goods once the goods have been received back into our Warehouse.
Please note that your original delivery charges will not be refunded. A refund of the delivery charge will only be given in the instance of incorrect, damaged or faulty goods. If we find that the product has not been returned to us in fully resalable condition, we reserve the right to refuse a refund on the item, or deduct up to 30% of the original selling price from the refund amount.
The goods must arrive back with us in a fully resalable condition with original product packaging and instructions where appropriate.
Please note that your right to return products does NOT apply to products that fall into the following categories unless they are faulty:
Goods made to your specification, all upholstery and non-stock items.