Terms and Conditions

www.scp.co.uk is a site operated by SCP Ltd. We are registered in England and Wales under company number 02074469 and our registered office and trading address is at 135 – 139 Curtain Road, London EC2A 3BX. Our VAT number is GB447080648

Online orders

Orders can be displayed in either Euros or GBP. However we are currently only able to process orders in GBP, if you are using a Euro or other currency account, you will be charged at the current exchange rate.

Order acceptance and the completion of the contract between you and SCP will take place on the despatch of the products ordered by you, unless we have notified you that we do not accept your order or you have cancelled it. Non-acceptance of an order may be a result of one of the following:

*The product you ordered being unavailable from stock
*Our inability to obtain authorisation for your payment
*The identification of a pricing or product description error
*You not meeting the eligibility to order criteria set out in the Terms & Conditions

If there are any problems with your order, you will be contacted by a member of our websales team.

We reserve the right to reject any offer to purchase by you at any time. We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure but, in the absence of negligence on our part, we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the Website.

Cancellation

If you wish to cancel an order, you may do so by contacting us at websales@scp.co.uk or calling us on 020 7739 1869. You must do this as soon as possible and in the case of accessory and gift orders within four hours of placing the order. If the order has already been packaged and arrangements have been made for it to be sent out to you, we would request that you return the goods to us once they have been delivered, following the instructions within Deliveries & Returns.

Amending your Order

If you wish to make any other changes to the order, such as adding or deleting items, please email websales@scp.co.uk within four hours of placing the order.

Description of Products

Each product purchased is sold subject to its Product Description. We will take all reasonable care to ensure that all details, descriptions and prices of products appearing on the Website are correct at the time when the relevant information was entered onto the system. Although we aim to keep the Website as up to date as possible, the information, including Product Descriptions, appearing on this Website at a particular time may not always reflect the position at the exact moment you place an order.

Pricing and Payment

All prices are inclusive of VAT (where applicable) at the current rates and are correct at the time of entering the information onto the system. The total cost of your order is the price of the products ordered plus delivery.
You confirm that the credit or debit card that is being used is yours. All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to or does not, for any reason, authorise payment to us, we will not be liable for any delay or non-delivery. We accept MasterCard, Visa, Maestro, Solo and Delta.

We do our best to ensure that all prices on our web site are up to date and current at all times. However despite our best efforts some may be incorrect. Please be assured however that as part of our order checking and dispatch processes we do verify our prices. In the event that the price is lower than our stated price, we charge the lower amount and still send you the product. In the event that the current price is higher than our stated price, we will contact you to discuss this. We do however reserve the right to withdraw the product from sale at the incorrect price and cancel your order.

Refusal of Transaction

We reserve the right to withdraw any products from this Website at any time and/or remove or edit any materials or content on this Website. We may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any product from this Website whether or not that product has been sold; removing or editing any materials or content on the Website; refusing to process a transaction or unwinding or suspending any transaction after processing has begun.

To be eligible to purchase products on this Website and lawfully enter into and form contracts on this Website under English law you must:

*Register by providing your real name, phone number, e-mail address, payment details and other requested information
*Be over 18 years of age
*Please note that PO box numbers, hotels and accommodation addresses are not acceptable
*Possess a valid credit or debit card issued by a bank acceptable to us
*By making an offer to buy a product, you specifically authorise us to transmit information (including any updated information) or to obtain information about you from third parties from time to time, including but not limited to, your debit or credit card number or credit reports, to authenticate your identity, to validate your credit card, to obtain an initial credit card authorisation and to authorise individual purchase transactions.

Please note that the above terms and conditions apply to orders placed on www.scp.co.uk only

Furniture orders (not ordered online)

Furniture Deposits

On acceptance of your furniture order we will take a deposit of 50% of the value of the item plus the delivery charge if applicable. Once your furniture is available for dispatch, our customer services team will contact you to notify you that we will be processing the remaining balance. This will be processed against the credit card you gave us at the time of the order. In the event that you wish to process the payment in any other way please contact our retail team who will be happy to advise you of the alternative methods available.

SCP East: shopeast@scp.co.uk 020 7749 7398
SCP West: shopwest@scp.co.uk 020 7229 3612

On confirmation of receipt of the final payment, we will contact you to arrange a convenient delivery date and time. For further information, see Deliveries & Returns.

Cancellation of Furniture Orders
If you wish to cancel an order, you may do so by our retail team and they will be happy to advise you on the process.

SCP East: shopeast@scp.co.uk 020 7749 7398
SCP West: shopwest@scp.co.uk 020 7229 3612

Please note that you are entitled to cancel the order no longer that 5 working days after the day on which your order is received. The majority of our furniture items are bespoke and if you wish to cancel a furniture order after five days, we will have to charge a cancellation fee of 30% of the value of the order plus any other delivery or collection fees incurred.

Description of Products

Each product purchased is sold subject to its Product Description. We will take all reasonable care to ensure that all details, descriptions and prices of products appearing on the Website are correct at the time when the relevant information was entered onto the system. Although we aim to keep the Website as up to date as possible, the information, including Product Descriptions, appearing on this Website at a particular time may not always reflect the position at the exact moment you place an order.

Pricing and Payment

All prices are inclusive of VAT (where applicable) at the current rates and are correct at the time of entering the information onto the system. The total cost of your order is the price of the products ordered plus delivery.
You confirm that the credit or debit card that is being used is yours. All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to or does not, for any reason, authorise payment to us, we will not be liable for any delay or non-delivery. We accept MasterCard, Visa, Maestro, Solo and Delta.

We do our best to ensure that all prices on our web site are up to date and current at all times. However despite our best efforts some may be incorrect. Please be assured however that as part of our order checking and dispatch processes we do verify our prices. In the event that the price is lower than our stated price, we charge the lower amount and still send you the product. In the event that the current price is higher than our stated price, we will contact you to discuss this. We do however reserve the right to withdraw the product from sale at the incorrect price and cancel your order.

Refusal of Transaction

We may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any product from this Website whether or not that product has been sold; removing or editing any materials or content on the Website; refusing to process a transaction or unwinding or suspending any transaction after processing has begun.

By making an offer to buy a product, you specifically authorise us to transmit information (including any updated information) or to obtain information about you from third parties from time to time, including but not limited to, your debit or credit card number or credit reports, to authenticate your identity, to validate your credit card, to obtain an initial credit card authorisation and to authorise individual purchase transactions.

Ex-display Items

 

Products sold as 'ex-display' or 'clearance' are sold with limited stock, therefore, on some occasions it may not be possible for us to fulfil orders when multiple orders are placed. Whilst we endeavour to keep our website up to date, we do not monitor it 24 hours a day so multiple sales of a single item that has few items remaining may occur. These items are sold on a first come, first served basis. If you have placed an order for a product which has sold out we will contact you as soon as possible and refund the value of the sold item.

Ex-display and clearance products may, by their nature, have cosmetic damage or parts missing. We will take all reasonable care to ensure that all details about a products condition and quantity is correct and current.